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CCNA Collaboration Training

For network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications, the Cisco CCNA Collaboration certification is a job-role focused training and certification program. It will allow you to maximize your investment in your education, and increase your professional value by giving you the skills to help your IT organization meet increased business demands resulting from these technology transitions.

Exams & Recommended Training:

Required Exam(s) Recommended Training
210-060 CICD Implementing Cisco Collaboration Devices (CICD)
210-065 CIVND Implementing Cisco Video Network Devices, Part 1 (CIVND1)

Implementing Cisco Video Network Devices, Part 2 (CIVND2)

CICD - Implementing Cisco Collaborative Devices

  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

CCNA Collaboration Training Course Content

Describe the functional components of video solutions

  • Provisioning and scheduling Management
  • Video compositing
  • Streaming video
  • Recording and storage
  • Media players
  • Media convergence
  • Media managements
  • Video convergence

Endpoint Configuration

Describe video product models

  • Mobile devices
  • Desktop systems
  • Multi‐purpose systems
  • Surveillance cameras and encoders
  • Immersive systems
  • Peripherals and add‐ons
  • Cabling connections
  • Digital media players

Describe environment recommendations

  • Room lighting recommendations
  • Room acoustics recommendations
  • Room power recommendations
  • Room HVAC recommendations
  • Room materials (windows, floor material, wall material, etc.)
  • Room size and background wall
  • Viewing distance
  • Physical security recommendations 2013 Cisco Systemsli>

Implement desktop endpoints and surveillance cameras

  • Network settings
  • GUI interface and CLI
  • Control plane
  • Cables
  • Test call
  • User acceptance test
  • Microphone calibration
  • Camera calibration
  • Media playback on PCs

Describe features and functions

  • Auto collaboration
  • MCU capabilities versus TelePresence Server
  • Audio add in
  • PIP
  • FECC
  • Resolution setting
  • Multi way vs multi‐site

Troubleshooting and Support

Describe troubleshooting methodologies

Identify endpoint issues

  • Cabling
  • Peripherals
  • Network connectivity
  • Registration
  • Call setup
  • Media quality
  • Mid call feature issues

Collecting system information

  • Logs
  • Status

Manage configuration

  • Backups
  • Restore
  • Reset to defaults
  • Password recovery

Implement key CLI commands

Monitor events and alerts

Conferencing Concepts 

Describe multi‐point control units

 Describe conferencing features

  • Switching and layout options
  • Cascading
  • Conferencing add‐ons

Describe scheduling vs adhoc vs on demand features