CCNA Collaboration Training

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network,The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions knowledge and skills required to administer a voice network .

KR Network Cloud CCNA Voice course training mainly targets on topics like Cisco Unity Connection, Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, PSTN, etc.


  • Course Duration-40 Hours
  • Full Time- 5 Days, 8 Hours
  • Part Time- 20 Days, 2 Hours.
  • Cisco - 210-060 CICD(Implementing Cisco Collaboration Devices)
  • Cisco - 210-065 CIVND(Implementing Cisco Video Network Devices module- Part 1,Part 2)

CCNA Collaboration Training Course Content

Describe the functional components of video solutions

  • Provisioning and scheduling Management
  • Video compositing
  • Streaming video
  • Recording and storage
  • Media players
  • Media convergence
  • Media managements
  • Video convergence

Endpoint Configuration

Describe video product models

  • Mobile devices
  • Desktop systems
  • Multi‐purpose systems
  • Surveillance cameras and encoders
  • Immersive systems
  • Peripherals and add‐ons
  • Cabling connections
  • Digital media players

Describe environment recommendations

  • Room lighting recommendations
  • Room acoustics recommendations
  • Room power recommendations
  • Room HVAC recommendations
  • Room materials (windows, floor material, wall material, etc.)
  • Room size and background wall
  • Viewing distance
  • Physical security recommendations 2013 Cisco Systemsli>

Implement desktop endpoints and surveillance cameras

  • Network settings
  • GUI interface and CLI
  • Control plane
  • Cables
  • Test call
  • User acceptance test
  • Microphone calibration
  • Camera calibration
  • Media playback on PCs

Describe features and functions

  • Auto collaboration
  • MCU capabilities versus TelePresence Server
  • Audio add in
  • PIP
  • FECC
  • Resolution setting
  • Multi way vs multi‐site

Troubleshooting and Support

Describe troubleshooting methodologies

Identify endpoint issues

  • Cabling
  • Peripherals
  • Network connectivity
  • Registration
  • Call setup
  • Media quality
  • Mid call feature issues

Collecting system information

  • Logs
  • Status

Manage configuration

  • Backups
  • Restore
  • Reset to defaults
  • Password recovery

Implement key CLI commands

Monitor events and alerts

Conferencing Concepts 

Describe multi‐point control units

 Describe conferencing features

  • Switching and layout options
  • Cascading
  • Conferencing add‐ons

Describe scheduling vs adhoc vs on demand features