CCNP Collaboration

CCNP collaboration is the next level of certification after CCNA. CCNP collaboration certification validates a network professional’s ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 or more nodes. Network Professionals who achieve the CCNP have demonstrated the knowledge and skills required to manage the routers and switches that form the network core, as well as edge applications that integrate voice, wireless, and security into the networking.


Course Duration- 40 Hours Each Module

Full Time- 5 Days, 8 Hours

Course Content:

ROUTE – (642-902)
Implementing Cisco Voice Communications and QoS

  • Introduction to Voice Gateways
  • VoIP Call Legs
  • Cisco Unified Communications Manager Express Endpoints Implementation
  • Dial Plan Implementation
  • Gatekeeper and Cisco Unified Border Element Implementation
  • Quality of Service

Implementing Cisco Unified Communications Manager, Part 1

  • Introduction to Cisco Unified Communications Manager
  • Enabling Single-Site On-Net Calling
  • Single-Site Off-Net Calling
  • Media Resources
  • Feature and Application Implementation

Implementing Cisco Unified Communications Manager, Part 2

  • Multisite Deployment Implementation
  • Centralized Call-Processing Redundancy Implementation
  • Bandwidth Management and CAC Implementation
  • Implementation of Features and Applications for Multisite Deployments
  • CCD

Troubleshooting Cisco Unified Communications

  • Introduction to Troubleshooting Cisco Unified Communications Solutions
  • Cisco Unified Communications Manager Troubleshooting
  • Troubleshooting Call Setup Issues
  • SAF and CCD Issues
  • Troubleshooting Cisco Unified Communications Manager Features and Application Issues
  • Voice Quality and Media Resources Issues

Integrating Cisco Unified Communications Applications

  • Introduction to Voice Mail
  • Cisco Unity Connection in a Cisco Unified Communications Manager Environment
  • Cisco Unity Express Implementation in Cisco Unified Communications Manager Express


  • Voice Profile for Internet Mail Implementation
  • Cisco Unified Presence Implementation